Retail & Hospitality
Empower your retail and hospitality brand with cloud solutions that deliver scalability, reliability, and real-time insights across every touchpoint.
Delight guests with connected retail and hospitality journeys
We help brands orchestrate experiences across stores, hotels, and digital channels with secure cloud platforms and data-driven operations.
Unified guest profile
Give associates and agents a single view of preferences to personalize every interaction.
Operational excellence
Automate decisions across labor, supply, and facilities while maintaining consistent brand standards.
What we deliver
- Real-time inventory and pricing across every channel
- Centralized guest profiles with actionable insights
- Predictive labor and supply management
- Embedded analytics for brand and regional teams
Impact retailers and hoteliers realize
Retail and hospitality leaders balance experience and efficiency
Meeting modern guest expectations means coordinating inventory, data, and teams across every channel while protecting margins.
Omnichannel Customer Experience
Delivering seamless experiences across online, mobile, and physical locations.
Inventory Management
Optimizing stock levels across stores, warehouses, and delivery partners.
Customer Data Integration
Unifying guest profiles from loyalty, POS, booking, and ecommerce systems.
Operational Efficiency
Streamlining labor, procurement, and facilities management in real time.
Connected platforms for modern retail and hospitality
Bring together commerce, guest engagement, and operations on secure cloud foundations that scale with your brand.
Unified Commerce Platform
Connect digital and physical storefronts with real-time inventory and order orchestration.
Key Features
- Single view of inventory across every channel
- Real-time pricing and promotion management
- End-to-end order and fulfillment orchestration
- Integrated loyalty and payments
Business Outcomes
- Higher conversion and basket size
- Improved demand forecasting accuracy
- Reduced order cancellations
- Consistent brand experiences
Personalized Guest Journeys
Use AI-driven insights to anticipate guest needs and curate moments across every stay or visit.
Key Features
- Unified guest profile and preference engine
- Journey orchestration across channels
- Dynamic offer and loyalty optimization
- Real-time service recovery alerts
Business Outcomes
- Increased loyalty enrollment
- Higher guest satisfaction scores
- Faster issue resolution
- Personalized upsell opportunities
Operations Automation
Optimize labor, procurement, and facilities with predictive insights and connected workflows.
Key Features
- Workforce planning and scheduling
- Predictive procurement and supplier management
- IoT-enabled facilities monitoring
- Performance dashboards for every location
Business Outcomes
- Reduced operating costs
- Higher staff productivity
- Lower waste and shrink
- Consistent service delivery
Data & Analytics Foundation
Centralize customer, operations, and financial data to power every decision with confidence.
Key Features
- Cloud-scale data lakehouse
- Embedded analytics and dashboards
- AI/ML models for demand and pricing
- Secure data governance
Business Outcomes
- Faster, data-backed decisions
- Improved forecasting accuracy
- Holistic view of performance
- Trusted compliance posture
Brands redefining experience with Novel Cloud
See how leading retailers, hotels, and restaurants deliver seamless journeys and operational excellence.
Global Retail Chain
Aurora Retail
Launched unified commerce experiences across 120 stores with connected inventory and loyalty.
- 18% uplift in average order value
- Single customer profile across channels
- Real-time inventory accuracy
Luxury Hotel Group
Helios Hospitality
Delivered personalized guest journeys backed by predictive service automation and insights.
- 22% increase in loyalty membership
- 30% faster service recovery
- Consistent experiences across 15 properties
Quick-Service Restaurant
Pulse Foods
Modernized mobile ordering, kitchen operations, and delivery integrations on a single platform.
- 2x increase in mobile orders
- 25% reduction in prep time
- Integrated delivery partner data
A transformation journey centered on your guests
Our industry specialists partner with your teams from vision through optimization to embed new ways of working.
- 1
Discovery & Alignment
Assess brand vision, guest journeys, and operational baselines across channels.
- 2
Experience Blueprint
Design unified commerce, service, and data architectures aligned to growth goals.
- 3
Implementation
Deploy cloud platforms, integrate systems, and enable teams with change management and training.
- 4
Continuous Optimization
Monitor performance, activate new insights, and iterate experiences across every location.
Ecosystem powering connected brand experiences
We collaborate with leading platforms to connect data, accelerate innovation, and secure every interaction.
Microsoft Azure
Scalable cloud, AI, and analytics for global brands
AWS
Elastic infrastructure for peak demand seasons
Salesforce
Unified customer engagement and loyalty applications
Stripe
Global payments and subscription management